CLIENT SUCCESS TRAINING PROGRAM
Dramatically raise the barrier to exit for your customers, so you can drive adoption, retention and expansion.
The CS Struggle is Real
Customer Success (CS) teams need to build executive relationships. Yet, they often get pulled into day-to-day client necessities. They are reactive instead of proactive.
It’s up to CS teams to motivate clients to adopt the stickiest parts of the solution. To establish the solution as mission critical. To dramatically raise the barrier to exit.
Go Beyond Adoption
World-Class CS teams preserve revenue and cultivate expansion opportunities. They create raving fans who eagerly introduce new stakeholders.
Success2Win helps your team become strategic partners to your clients. So you can uncover new use cases. And identify growth areas. And grow your footprint.
Get Success2Win Certified
Uncover what’s driving client stakeholders and strategically articulate pain, value and insight.
Deliver bad news
When there’s a change a client perceives as negative, it’s up to CS to deliver that news. Learn to do it in a way that preserves relationships.
Connect to your audience’s underlying emotions to advance your deal or project.
Success2Win Workshop Topics
Understand client decision making using the 2Win CDIM™ framework and learn tactics to maintain control of difficult situations.
Business Impact Conversations
Become “mission critical” to business leaders and expand reach and influence with line-of-business leaders.
Expand Your Access
Gain access beyond your client’s program administrator – use business impact conversations to build and grow connections with line-of-business leaders.
The Success Plan
Create a Success Plan by combining discovery findings with strategic team planning and tactics.
What You'll Learn During Success2Win
CS teams have many responsibilities – we provide a framework that helps prioritize where to focus.
Turn Objections Into Opportunities
Turn client objections, frustrations or barriers into opportunities to persuade and gain influence.
Convince client executives of the value of their investment, so you can drive ACV.
2Win Skills Training Programs
What Participants Have Said About Success2Win!
Who knew that virtual training could be so impactful? Thank you to the team and to our awesome facilitator for coaching us and actually empowering me with real skills I can apply daily in my role. I’m 100% confident this training will improve my win rate.
2Win training is always amazing, this was no exception.
Very engaging and totally applicable to my daily job. [Our facilitator] was knowledgeable and a lot of fun to work with! He made all this information easy to digest.
Great session! Nice bite sized suggestions that can actually be implemented real-time.