CLIENT SUCCESS TRAINING PROGRAM

Dramatically raise the barrier to exit for your customers, so you can drive adoption, retention and expansion.

 

The CS Struggle is Real

Customer Success (CS) teams need to build executive relationships. Yet, they often get pulled into day-to-day client necessities. They are reactive instead of proactive.

It’s up to CS teams to motivate clients to adopt the stickiest parts of the solution. To establish the solution as mission critical. To dramatically raise the barrier to exit.


 

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Go Beyond Adoption

World-Class CS teams preserve revenue and cultivate expansion opportunities. They create raving fans who eagerly introduce new stakeholders.

Success2Win helps your team become strategic partners to your clients. So you can uncover new use cases. And identify growth areas. And grow your footprint.

 

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Client Success Team Meeting
 

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Understand motives

Uncover what’s driving client stakeholders and strategically articulate pain, value and insight.

Deliver bad news

When there’s a change a client perceives as negative, it’s up to CS to deliver that news. Learn to do it in a way that preserves relationships.

Inspire action

Connect to your audience’s underlying emotions to advance your deal or project.

 

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Success2Win Workshop Topics

Difficult Client Conversations Difficult Client

Situations

Understand client decision making using the 2Win CDIM™ framework and learn tactics to maintain control of difficult situations.

Business Impact Conversation (1) Business Impact Conversations

Become “mission critical” to business leaders and expand reach and influence with line-of-business leaders.

Expanding your access (1) Expand Your Access

Gain access beyond your client’s program administrator – use business impact conversations to build and grow connections with line-of-business leaders.

Maximizing Presence (1)-1 The Success Plan

Create a Success Plan by combining discovery findings with strategic team planning and tactics.

 

What You'll Learn During Success2Win

 

Prioritize Actions

CS teams have many responsibilities – we provide a framework that helps prioritize where to focus.

Turn Objections Into Opportunities

Turn client objections, frustrations or barriers into opportunities to persuade and gain influence.

Drive Value

Convince client executives of the value of their investment, so you can drive ACV.

2Win Skills Training Programs

 
We have programs for everyone who works in customer engagement. No matter your role, We’ve got you covered.

 

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DEMO2Win

Communicate Your Value

 

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DISCOVERY2Win

Uncover Client Motivations

 

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Storytelling2Win Badge 2024
Storytelling2Win

Influence Client Decisions

 

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Winning With Executives Badge 2024
Winning With Executives

Secure Executive Support

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Request a Detailed Overview and Agenda

Want to know what happens day-by-day during a Demo2Win workshop? Or do you want us to send that information to your manager? We’ve got you covered – just click the button below.

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What Participants Have Said About Success2Win!

Who knew that virtual training could be so impactful? Thank you to the team and to our awesome facilitator for coaching us and actually empowering me with real skills I can apply daily in my role. I’m 100% confident this training will improve my win rate.
Leah Cassidy
Sr. Strategic Development Director - Adobe
2Win training is always amazing, this was no exception.
Brett Kearney
General Manager, Pre-Sales - Icertis
Very engaging and totally applicable to my daily job. [Our facilitator] was knowledgeable and a lot of fun to work with! He made all this information easy to digest.
Stephen Gillis
Commercial Solutions Consultant - Veson
Great session! Nice bite sized suggestions that can actually be implemented real-time.
Cameron Cullen
Associate Director - Wolters Kluwer

Success2Win Training

 

 

Grow Your Influence with 2Win!

Contact 2Win! Global

Ready to make your team more effective, impactful and persuasive? Let’s talk.

 

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